BIC and Customer Centre Wörth
Welcome to the trucking world.
Trucks you can trust: Experience the potential of Mercedes‑Benz Trucks up close. In the industry information centre, you can get specific advice and test drive trucks intensively to test your requirements under real conditions. If you have already made your choice and ordered a truck, you can collect it from the Wörth Customer Centre. And here at the site of one of the largest truck manufacturers, you can find out about the technologies of the future – either during a factory tour or in one of our training courses by professionals for professionals.
Mercedes‑Benz Trucks Industry Information Centre
Opening hours:
Mon–Fri 8:30 a.m.–3:30 p.m.
Telephone: +49 7271 71 2426
Email: bicsupport@daimlertruck.com
Mercedes‑Benz Trucks Customer Centre
Opening hours:
Mon–Fri 7:15 a.m.–3:30 p.m.
and by appointment
Telephone: +49 7271 71 4971
Arrival by car:
Daimlerstrasse 1
76744 Wörth, Germany
eTruck Charging Park
eMOBILITY as a holistic solution.
Meet the eActros in its natural habitat live in Wörth. Our eTruck Charging Park features charging stations from various manufacturers and in different configurations. It was created in a joint project with the Services division of Netze BW. Here we provide information on hardware, layout and installation. For instance, energy costs can be cut by using solar energy, battery banks and smart control of charging processes. Visit us in Wörth now.
eActros 600 Experience World
Design meets innovation.
The eActros 600 Experience World gives you a comprehensive insight into the technology and design of the eActros 600. You can also get to know the service world around the vehicle here. The pavilion also offers space for consultations and temporary work.
- eActros 600 in the Experience World
- Information areas in the Experience World
- eActros 600 in the Experience World
- Experience World Cinema
- Experience World Cinema
- Experience World Design
- Experience World
The bodybuilders.
Here you can find information on more than 50 bodybuilders from the Industry Information Centre in Wörth.
The bodybuilders.
Aebi Schmidt Deutschland GmbH
Range of products: Winter service technology, road cleaning technology
Atlas Maschinen GmbH
Range of products: Loading cranes
BICKEL-TEC GmbH
Range of products: Platform bodies
Brandt Kühlfahrzeugbau GmbH & Co. KG
Range of products: Refrigerated vehicles
Wolfgang Brechtel GmbH – Spezialfahrzeugbau
Range of products: Towing and recovery vehicles, environmental technology
Bucher Municipal GmbH
Range of products: Road sweepers, winter services
Dautel GmbH
Range of products: Cargo liftgates, tipper vehicles, quick swap systems
Kurt Dinkel Karosserie-Fahrzeugbau GmbH
Range of products: Beverage transport, volume transport, special designs
Doll Fahrzeugbau GmbH
Range of products: Timber transport vehicles, heavy-duty transport vehicles, public authorities, airfield vehicles, after-sales service
Vehicle collection
Ordered and ready for pick up.
A perfect start: there is a detailed handover when picking up your new truck. The MyNewTruck@Wörth training course offers you the opportunity to learn new theoretical and practical knowledge. In addition, you will receive technical instruction on your vehicle. Before your truck can be picked up, your dealer will arrange an appointment and issue you with a pick-up pass – you will need this for authorisation in the Customer Centre. You will need a temporary registration plate and fully comprehensive insurance for the transfer. It can be ordered up to two days before pick-up.
Email: lkw-abholung@daimlertruck.com
Guided factory tour
Behind the scenes.
Exciting insights: with over 2.9 million square metres, the Wörth plant is one of the largest production facilities in the world. On our factory tour, you will gain fascinating insights into how our vehicles are made, from the body shell, on which welding robots carry out extremely intricate work, to the production line for interior fittings. Meanwhile, highlights of the assembly process include the marriage and, of course, the finished truck. At the factory, you will experience the passion and dedication put into the construction of each individual vehicle by over 10,000 employees. This is where Atego, Arocs and Actros are produced. Including the future-oriented electric versions.
Factory tours take place Mon–Fri from 8 a.m. to 4 p.m. Each tour takes 90 minutes. For safety reasons, children under 14 years of age are unfortunately not allowed to take part. Pets are not allowed.
Email: factorytour-woerth@tabdifferent.com
Tel: +49 7271 71 4971
How to book your factory tour.
Use our external online booking system to directly book tickets for your preferred date. A guided tour costs €25.90 per person.
For group tours (up to 30 people), you can choose the Exclusive tour option. The factory tour will then be limited to your own group.
We look forward to seeing you!
You may also be interested in:
All model series
Trucks you can trust
Efficient and transparent
The images and texts may include accessories and special equipment that do not form part of the standard delivery package. The images shown must be considered examples only and do not necessarily reflect the actual state of the original vehicles. The appearance of the original vehicles may differ from these images. Subject to changes without notice. The images and texts may also include models, support services, services, and products that are not available in certain countries.